Reference

Privacy Policy for your 9mm account

Your account, wallet records and lobby activity sit behind the privacy rules explained here, including data linked to UPI, Paytm, PhonePe and Google Pay.

India account dataUPI and wallet recordsCookie controlsPrivacy request paths
9mm Privacy Policy for your 9mm account
CONTACT PATHS

Contact us about privacy choices

Privacy questions should reach the team that can check account records, payment references and device access logs without asking you to repeat sensitive data in open…

Account privacy help Send privacy requests through account support when you want a copy, correction or deletion…
Payment record queries For UPI, Paytm, PhonePe or Google Pay privacy queries, share the transaction time and…
Security access checks If you notice unknown device access, contact us quickly with the date, device name…
ACCOUNT CARE

How we handle your data

Our privacy process is built around account control: collect what is needed, protect it during use, restrict access inside our team, and give you a clear way to ask for changes.

Account details

We store your name, mobile number, email, login records and verification status so your account can be identified, secured and supported. Any change request is checked against account ownership first.

Payment privacy

UPI, Paytm, PhonePe and Google Pay events are recorded with reference IDs, amount status and timestamps. These records help match deposits and withdrawals while limiting access to payment data.

Cookie use

Cookies help keep you signed in, remember language choices and detect unusual access patterns. You can adjust browser settings, though some account and wallet actions may need cookies to work.

Game activity records

Session data may show titles opened, round timing and wallet movement for games such as Football Strike, Bingo or Fishing God. We use this for disputes, audit checks and account safety.

Retention periods

We keep records while your account is active and for periods needed for payment matching, complaint handling and legal duties. After that, we delete or anonymise data where our systems allow.

Your privacy requests

You can ask to access, correct or remove eligible account data. Some records may be retained where law, payment reconciliation or dispute handling requires us to keep them for a period.

Privacy questions before you join

This FAQ explains the privacy choices you may want to check before opening an account or using payment options in India. Answers focus on account data, wallet records, cookies, location checks and support handling. If your query relates to a specific account event, contact us with the reference details so we can trace it safely.

It covers account details, contact data, login records, device signals, payment references, support messages and lobby activity. We use these records for account operation, security checks, wallet matching and legal duties.

We collect payment references, timestamps and status updates to match deposits and withdrawals with your wallet. These records also help us respond to disputes, failed transactions and account privacy requests.

Yes, you can request a copy of eligible account data through support. We will verify your identity first, then share available records in a format that protects payment and security details.

Cookies support sign-in, session continuity, language choices and security checks. You can change browser settings, but blocking certain cookies may affect account access, wallet confirmation or privacy request verification.

We share only the data needed to process or confirm transactions, such as reference IDs, payment status and reconciliation details. Partners may also handle data under their own privacy terms.

Contact support from your account and explain what needs to change. We may ask for verification before updating contact details, because those details protect login access and privacy request handling.

Yes. Access and eligibility depend on local law and are available only where local law permits. We may use location, device and account signals to support these checks.